Returns and refunds

If it arrives damaged, faulty or wrong, we will put it right.

Every print is produced in the exact size and palette you chose, so a change of mind is handled differently from a fault. Both are covered below.

Something arrived wrong

If a print is damaged, faulty, the wrong map, the wrong size or the wrong palette, we replace it. Email us within thirty days with your order number and a photograph. The photograph is not a hurdle, it is how we work out what went wrong so it does not happen to the next one.

You will not be asked to post the faulty print back before a replacement is sent, and you will not be charged for the replacement or its postage.

What is not a fault

A few things surprise people and are working as intended:

• Color that is close rather than exact. Screens are backlit and paper is not, so a palette will read slightly differently in a room than it did in a browser.
• A white margin around the map. Prints come in standard frame shapes and maps do not, so a wide state on a standard sheet has paper above and below it. That margin is part of the design, not a printing error.
• Boundaries that do not match another map. These are decorative prints rather than survey documents, which the terms page sets out.

You changed your mind

Because the print did not exist until you ordered it, we cannot resell a returned one. Tell us quickly and we will cancel and refund in full if it has not gone to print yet. Once it has, we cannot take it back, and we would rather say that here than at the point you ask.

Refunds

Refunds go back to the card that paid, and take a few working days to appear once we have sent them. We will email you when one is on its way.

Getting hold of us

Email [email protected] with your order number in the subject line.